Returns and Cancellation Policy

1.1. A Buyer who is a consumer within the meaning of the Act of April 23, 1964 – Civil Code (Journal of Laws 1964 No. 16, item 93, as amended) has the right to cancel an order until the moment the Goods are handed over to the carrier.

1.2. The order is transferred for execution after crediting the Seller's account with 100% of the value of the Goods. Until the moment of shipment, the Buyer may submit a declaration of order cancellation by sending a message to the Seller's email address or through a contact form, if such is provided.

2.1. Pursuant to Art. 38 of the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014, item 827, as amended), the Buyer does not have the right to withdraw from a distance contract regarding professional cosmetics if the packaging has been opened or the goods have been used.

2.2. Professional cosmetics belong to goods that lose their proper hygienic properties after opening or lose their consumer value due to their specificity.

2.3. In the case where the Goods packaging has not been damaged, a return may be accepted only on condition that the goods do not fall into the categories specified in Art. 38 of the Consumer Rights Act.

3.1. In situations where return is permitted by applicable law, the Buyer is obliged to send the Seller a declaration of withdrawal from the contract in writing or by email within 14 days from the moment of receiving the Goods.

3.2. The Goods must be returned in an unchanged condition, without traces of use and – if possible – in the original packaging.

3.3. The costs of returning the goods are borne by the Buyer, except in cases expressly provided for by law.